The Travel Factory Blog

My initial working career was as a teacher, coach, and administrator at the high school and university levels for 13 years. Those responsibilities certainly prepared me for the travel business which I entered in May, 1976. I have been a partner in the business since 1981, primarily specializing in group business. My initial group efforts were...

My initial working career was as a teacher, coach, and administrator at the high school and university levels for 13 years. Those responsibilities certainly prepared me for the travel business which I entered in May, 1976. I have been a partner in the business since 1981, primarily specializing in group business. My initial group efforts were with high school and college groups, especially athletic teams and senior trips. Then we escorted many groups doing mission efforts to France, Denmark, Norway, Australia, Korea, Brazil, Japan, Taiwan, and Great Britain and the Holy Land. Domestically we’ve planned and escorted groups to Las Vegas, Reno, Hawaii, San Francisco, Phoenix, and Idaho. Read more...

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Is There Any Such Thing As "Trouble-Free" Travel??

Is There Any Such Thing As "Trouble-Free" Travel??

This question was answered by what most would be considered an expert in this field, Captain Chesley Sullenberger, best known for his landing a USAirways plane on the Hudson River in 2009....has it really been that long ago?!!!

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Ski Vacations

Ski Vacations

It's getting that time of the year when some folks start thinking about going skiing. For a lot of them, especially if they want to go during the Christmas or New Years holidays or during Spring Break, they should have been thinking about it back in the summer!!!

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Cruising Demographics

Cruising Demographics

Often times when folks come into the office looking for a vacation, not really knowing what they want, they just know they want to get out of town for a while and away from “normal”, I will more often than not, suggest that they consider my favorite vacation, a cruise. And, more often than not, they respond with the comment that they thought cruising was only for older people, and that there wouldn't be a lot to do on the ship. WRONG!!!!.....on both counts!!!

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Holiday Vacations

Holiday Vacations

Over the years we've said, and it still holds true, that the Thanksgiving and Christmas holiday season is the most traveled, and generally most expensive, time in the year to travel. One of the reasons it is so expensive to travel by air is the airlines reduce the number of deeply discounted seats available during that time, and so by the time the traveler is ready to begin thinking of making reservations to go see Grandma, those “cheap seats” are already gone.

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Travel Insurance Revisited

Travel Insurance Revisited

Back the first of August I had a brief discussion regarding travel insurance and the benefits that are available to the traveler to protect their travel investment. On this past trip with a group going to Hawaii, I was privileged to see first-hand the benefit of having coverage.

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Vacation Bucket Lists

Vacation Bucket Lists

People say, “oh, you must have the best job in the world”.....and I say, “I do!!” But most folks don't have any idea of the behind-the-scenes activity that a travel agent performs to make someone's bucket list vacation a success. It's a great job because we get to be involved in people's lives with some of the most memorable moments in their lives. . .their vacation time!!

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Thursday Morning Travel Tips

Thursday Morning Travel Tips

We started this exercise of Thursday Morning Travel Tips back in the fall of 2002, and have faithfully kept it up for 14 years.....every week. Most weeks my favorite tip is to enjoy the services of an experienced travel agent; why?.......because as I've also mentioned on many weeks, we save you time and money!!

Today I have a smorgasbord of travel tips, in no organized order...just tips as they came to mind.


  • When you are going on long flights (3 hours or more) consider wearing support hose.....both men and women......and do your best to get up every hour or so and walk around; that's why I like an aisle seat, even though you are vulnerable for multiple bumps as people walk back and forth.

  • When you go cruising, take with you a multi-plug device. Most of the ships have only one available and accessible plug for use, so if you need to plug in a clock, charger, hair dryer and a curling iron, you need more than one plug.

  • A good thing to carry with you when going to a hotel or on a ship is a small LED flashlight. Keep it handy at night, especially if you have an inside room, and also available to be able to see when the closet does not have a light.

  • Some lotions have nitroglycerin in them and are detectable if in a carry-on going through security, so pack those items in your checked luggage, otherwise you'll arrive without lotion.

  • You would be surprised how many folks purchase new luggage, but do not put their names on them. So make sure you have your name on a luggage tag outside your luggage, and it is a good idea to have your names on a card inside your luggage. One person suggested a good idea when traveling internationally; make a copy of your passport and have it inside your checked luggage.

  • Take wipes with you on the airplane and wipe off the tray in front of you, the air vent and light switches as well as the seat belt. You don't know what sickness, infection or disease the person or persons sitting in that seat before you might have had.

  • I don't know why, but flying, and especially on long flights, drys your body out, and if you do not hydrate extensively, you are subject to dehydration.....so, drink plenty of water and avoid the alcohol.

  • Remember to pack all liquids over 3 oz. in your checked luggage; anything above that will be confiscated at security.

  • When checking in to a hotel, always ask that they consider you for an upgrade; you never can tell, you might be blessed with an oceanview room instead of one overlooking the alley. It doesn't hurt to ask, and the agent would feel good if they were able to upgrade you, and you would feel good too!!

We are always eager to hear what other travelers might experience that would help us and our clients as they travel, so if you have a tip, please let us know about it so we can share that idea with all our clients. We are at 4150 Southwest Drive, Ste. 120 at the Plaza at Park Central; you can find experienced travel agents at The Travel Factory: 325-698-1421 or toll-free 800-760-4040.

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What is Hot In Travel For Christmas And New Year???

What is Hot In Travel For Christmas And New Year???

It's this time of the year.....folks are beginning to think about a holiday vacation....and they should have been thinking about it back in May!!!

The weeks of Christmas and New Year are the most traveled, and as a result, generally the most expensive time to travel. From about Dec. 18 this year to January 7, the airlines, tour companies, cruise lines, auto rentals, and hotels all are aware of the increase in business, and they reduce the discounted inventory and increase the prices on all of their inventory

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Alaska Cruises in 2017

Alaska Cruises in 2017

The Alaska '16 cruise season ended a couple of weeks ago and the report from the Alaska Travel Industry Association is that they had a very positive year, not necessarily “gang busters”, but at least the visitor count was more than the previous year. In fact, overall visitor numbers recorded more than 2 million travelers to the “Last Frontier” state. The millionth cruise passenger was recently counted as the Alaska cruise industry's season was nearing its end.

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It's A Small World, After All

It's A Small World, After All

Walt Disney was a genius, not only creative, but obviously had sense enough to employ folks around him with the same creative entertainment juices that has captured the attention of travelers all over the world.

DisneyWorld and DisneyLand are two of our biggest family vacation requests every year, and Universal Studios is also been getting a lot of attention in the past 2-3 years with their Harry Potter emphasis. Our Disney sales representative sent us some interesting information about the Disney parks that I thought I would share with you today.

DisneyWorld in Orlando is really not a “small world” after all. It covers 40 square miles, about the size of San Francisco. Of the more than 25,000 acres, less than 35% has been developed with a quarter designated as a wilderness preserve.

Can you believe they have more than 62,000 persons making magic at the Magic Kingdom? They are the largest employer in the United States.

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Doing Cruising Right

Doing Cruising Right

For the life of me I can't understand why more folks do not opt to take a cruise vacation. Some prognosticators say that only 5% of the American public have taken a cruise, but surely it is a higher percentage than that. We sell a lot of cruises, many to first-timers, and very rarely do we ever hear a discouraging word from any of them when they return. Just the opposite; they are ready to sign up for the next one!!!

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Tooting Our Horn......Part 2

Tooting Our Horn......Part 2

We visited this topic a few months ago, but being a former coach, I've found it's always good to review. The question often comes up, “why in the world should anyone want to use a travel agent?”. One of my comebacks is “why would anyone want to use an insurance agent, or a financial adviser, or for that manner a doctor?” Of course, we in the business consider it to be a profession that requires a certain amount of education, expertise, and experience, just like the insurance agent, financial adviser, or physician.

One of the ways that our clients have discovered our value is in the shopping and pricing out a travel product. When they go to an app or website of a tour operator or on-line agency, they are getting a price quote based on the proper buttons pushed. When a travel consultant offers a price, it is the result of training, skills, and expertise in finding the RIGHT price with the RIGHT supplier, in the RIGHT destination, all carefully chosen to make their clients happy. In other words, the price that the agent quotes are the result of professional research.

Another thought here is that the average traveler who takes one, maybe two trips a year generally has no idea how a travel agent does their work. They are not aware of the time, energy and effort, resources used, or vendor relationships built up over the years to give them the best quote available based on the clients interest and needs.

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Hawaii, Here We Come!!!

Hawaii, Here We Come!!!

If you've been noticing lately, The Travel Factory Gang has a Hawaii trip coming up next month on Norwegian Cruise Line's Pride of America!! I wish you were going along!!! There might still be some space but the air might be a little pricey, although I did find some air with connections for around $800 yesterday. So, for a trip to the 50th state that will introduce you to most of the islands and give you time to enjoy all of them, give us a call today and we'll do our best to get you on. You'll not regret that experience!! In my opinion, it's the best way to see a lot of Hawaii in 7 days.

Speaking of Hawaii, they had their best visitor count in July...ever. They had over 835,000 visitors and total visitor spending that month totaled more than $1.4 billion. Interestingly the visitor count from Japan, their largest international market dipped a little in July, and the Canadian visitor count was also down, so it was greater input from the mainland that generated the volume.

Year to date through July, Hawaii has welcomed a total of 5.2 million visitors, an increase of 2.5% year over year, and those visitors have spent $9.1 billion across the Aloha State.

One Hawaii specialist remarked that he thought the perception of Hawaii being a safer vacation destination than Europe has given Hawaii a competitive edge for the tourist dollar in 2016. Also the zika threat has deterred folks from the Caribbean and South America, plus there is not a history of terrorism there, so Hawaii is looking pretty good to the traveler right now.

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Buying Airline Tickets

Buying Airline Tickets

Folks are always asking me if we are still selling airline tickets, and yes, we are. For sure, it is not a money-making proposition for our agency, but we certainly provide a service for those who do not have a computer or the inclination to spend time trying to find the best connections and the best fares. Several companies here in the Big Country still use our services because they do not see any merit in designating an employee to take their time to search out schedules and prices, so we provide them an excellent safety net for their travel needs.

Some people are curious about when is the best time to shop and buy airline tickets. That question was addressed in an article in the Dallas Morning News that referenced an individual named Rick Seaney who is the founder of an airline ticket comparison site, farecompare.com. He had several suggestions we knew about, but will pass on.

Your least expensive travel days in the United States is flying on a Tuesday, Wednesday, or Saturday. Traveling internationally, airfare generally is less expensive on Monday through Thursday.

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How 'Bout A Cruise Vacation???

How 'Bout A Cruise Vacation???

Recently I received an e-mail request from an inquiring prospect. It was a generic request to our website, so it wasn't addressed to any particular agent. The person wanted me to let them know how much it would cost to take a cruise next summer. They did say they had two children, but that was all the information they had given. Well, in this day and time in the cruise quoting business, we need a whole lot more information before we can give an intelligent, legitimate quote.

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The Good, The Bad, The Ugly

The Good, The Bad, The Ugly

The Good

The TSA lines and waiting lines have gotten shorter. TSA re-deployed manpower and figured out how to more intelligently match staffing to actual airline schedules and got a little help from the airlines with basic tasks like moving carry-on bins and directing passengers. They also hired new contract workers to help as well, and the real good news is that they plan to keep those workers on the job through the Thanksgiving and Christmas holidays.

The Bad

Because of security concerns, most of the cruise lines have made the decision to eliminate the ports in Turkey for the rest of '16 and possibly '17. Two of my most favorite ports are Istanbul and Ephesus.....so just hate that. The CEO of NCL Holdings, which includes Norwegian Cruise Lines, Oceania Cruises, and Regent Seven Seas had to cancel these ports off of 61 itineraries and he called it “one of the toughest decisions he had ever made”. Both the U. S. State Department and the British Foreign and Commonwealth Office have issued travel alert warnings of increased threats from terrorist groups throughout Turkey. So sad for not only the tourist, but also for the citizens of that country who depend heavily on the tourist dollar for their livelihood.

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Travel Alert And Healthy

Travel Alert And Healthy

A couple of months ago I made reference to a good travel information site titled “traveltruth”, written and produced by a well-respected travel agent in the United States, Richard Turen. My background is in coaching and as such, we were always borrowing successful plays and defenses that worked for other coaches....'course it worked real well if we had similar personnel!!! Naturally I've carried over that practice in the travel business and I recently read a couple of travel questions that were answered on their site, and thought I would inform my listeners and readers of their responses with some of my twists.

One question had to do with the safety of traveling to Mexico or Europe or Central America or to some of the other so-called danger destinations. Someone did some interesting research and cited:

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Why Travel Insurance?

Why Travel Insurance?

A couple of months ago Viking Cruises put on a promotion that absolutely seemed too good to be true. The “hook” was that airfare from DFW to Amsterdam and from Basel or Zurich back to DFW was only $100 for coach class. What a deal!!! The rest of the story was that full payment for the cruise and air had to be paid by the end of that month. Oh, did I say that the cruise was not taking place until November 25, 2017?!!......20 months before sailing.!!! I sold it as a “travel investment”......you really couldn't make that much money with a CD investment during that time, and look what you had...an exciting cruise down the Rhine with Christmas Markets at every port!!

That far in advance, the question always came up whether they should take insurance on that “investment”. That's a question we get every day when selling a vacation. Every personal and family situation is different but it really boils down to the current and history of health of your family and the amount of money you would lose if you have to cancel.

There are so many uncertainties in life and even though someone is in excellent health today, in 3 months, they could be in a life-threatening situation health wise. We have had several situations just like that in the past few years, and I was so grateful that in those dire situations, those clients had taken insurance that enabled them to get their money back after canceling.

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Getting Through Security At The Airports

Getting Through Security At The Airports

We hear more objections to flying to a destination than just about anything else involved in making vacation or travel arrangements. Most of the frustration has to do with the accommodations on the airplane and having to deal with inconsiderate folks who sit in front of you or in some cases next to you. Of course, we generally can't do anything about that except endure it for several hours.

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Where Do You Want To Go Next???

Where Do You Want To Go Next???

Oh my goodness....we just returned from Alaska with a great Travel Factory Gang who were rewarded with some absolutely wonderful weather. We always do 5 nights on land visiting Fairbanks, Denali National Park, and Anchorage, and 7 nights on a cruise from Whittier visiting Hubbard Glacier, Glacier Bay, Skagway, Juneau, and Ketchikan, flying home from Vancouver. Speaking of weather, for only the 4th time we were able to see the tallest mountain in North America in all her glory; she is so big she makes her own weather, but had mercy on us that day!! In our 22 years of taking groups to Alaska, we have never had a discouraging word about the trip, in fact, we have 3-6 couples every year who take a repeat trip.

Just so you know.....next years trip for the land and cruise begins on July 3-15; the cruise-only portion from July 8-15. Just so you know too, the early booker gets the best fare and promotion (right now and until Aug. 31, they are including the all-inclusive beverage package) and generally the least expensive air fare is available early.

How about going with The Gang to Hawaii? Call us today and join a good group traveling in a great time of the year to the 50th state in the Union.....October 13-22, 2016. We will be 2 nights in Honolulu at the Waikiki Beach Marriott, then get on the Pride of America and sail to all 4 islands, enjoying an overnight in both Maui and Kauai. We're within the 90-day final payment period, but I contacted them today and there are still some rooms available. What a way to reward yourself with a birthday or anniversary memory.....and you don't even have to have a passport!!!

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