Travel Factory Blog

Recently I received an e-mail request from an inquiring prospect. It was a generic request to our website, so it wasn't addressed to any particular agent. The person wanted me to let them know how much it would cost to take a cruise next summer. They did say they had two children, but that was all the information they had given. Well, in this day and time in the cruise quoting business, we need a whole lot more information before we can give an intelligent, legitimate quote.

One of the most often statements we receive when the phone rings inquiring about airfare to a certain destination is, “just give me the cheapest fare you have”. Well, of course, in this day and time, that is a loaded question. Do you just want the base fare, or do you want us to add in the tax and service charge, and depending on the carrier, do you want all the other ancillary charges that you would be subject to?